Name
PAServes: A Model for Effective and Efficient Referrals Among Health Care and Human Service Nonprofits
Session Type
Breakout Session
Room Name
Cabot
Date & Time
Wednesday, October 16, 2024, 4:15 PM - 5:00 PM
Time
4:15 PM - 5:00 PM
Description
PAServes is a pioneering initiative that has been a beacon of hope for military-connected individuals for the past eight years. Supported by local philanthropy and the Veteran’s Administration, PAServes has a robust network of 69 provider organizations, including VA medical centers, veteran-serving organizations, and community-based groups. This network addresses over 21 critical needs, such as food insecurity, employment assistance, medical care, and social isolation. Over five years, PAServes has: served over 7,000 individuals with more than 20,000 service requests; closed the loop on over 95% of these requests; and successfully resolved 86% of requests, with a median of just 0.67 days to match a request to a provider and 11.93 days to close it. This presentation will explore the innovative features of this multi-stakeholder network design, highlighting its success and providing insights for replication. Participants will be inspired and equipped to achieve similar results in their communities.
Session Objectives
1. Understand the Role of Human Navigators:
• Learn how human navigators manage referrals within a community resource referral platform
• Discover best practices for using navigators to ensure timely and effective support for veterans
2. Engage in a Community of Practice:
• Explore the benefits of engaging partners in a community of practice
• Understand how collaborative learning from data and shared experiences can address common challenges
3. Maintain Active Partner Engagement and Communication:
• Learn strategies for continuous communication and engagement with partner organizations
• Understand the importance of staying informed about capacity and program changes to ensure efficient service delivery
4. Inspiration and Practical Insights:
• Be inspired by the transformative potential of multi-stakeholder collaborations in meeting health-related social needs and promoting health equity
• Gain practical insights into the design features necessary to replicate PAServes' success in other communities
• Learn how human navigators manage referrals within a community resource referral platform
• Discover best practices for using navigators to ensure timely and effective support for veterans
2. Engage in a Community of Practice:
• Explore the benefits of engaging partners in a community of practice
• Understand how collaborative learning from data and shared experiences can address common challenges
3. Maintain Active Partner Engagement and Communication:
• Learn strategies for continuous communication and engagement with partner organizations
• Understand the importance of staying informed about capacity and program changes to ensure efficient service delivery
4. Inspiration and Practical Insights:
• Be inspired by the transformative potential of multi-stakeholder collaborations in meeting health-related social needs and promoting health equity
• Gain practical insights into the design features necessary to replicate PAServes' success in other communities
Speaker Name
Michelle Shumate
Speaker Credentials
Ph.D.
Speaker Title
Delaney Family University Research Professor; Consultant
Speaker Organization
Northwestern University; The Heinz Endowments
Speaker 2 Name
Gilly Cantor
Speaker 2 Credentials
B.A., MPH
Speaker 2 Title
Director of Evaluation and Capacity Building
Speaker 2 Organization
Aniello Institute for Veterans and Military Families at Syracuse University