PAServes is a pioneering initiative that has been a beacon of hope for military-connected individuals for the past eight years. Supported by local philanthropy and the Veteran’s Administration, PAServes has a robust network of 69 provider organizations, including VA medical centers, veteran-serving organizations, and community-based groups. This network addresses over 21 critical needs, such as food insecurity, employment assistance, medical care, and social isolation. Over five years, PAServes has: served over 7,000 individuals with more than 20,000 service requests; closed the loop on over 95% of these requests; and successfully resolved 86% of requests, with a median of just 0.67 days to match a request to a provider and 11.93 days to close it. This presentation will explore the innovative features of this multi-stakeholder network design, highlighting its success and providing insights for replication. Participants will be inspired and equipped to achieve similar results in their communities.
• Learn how human navigators manage referrals within a community resource referral platform
• Discover best practices for using navigators to ensure timely and effective support for veterans
2. Engage in a Community of Practice:
• Explore the benefits of engaging partners in a community of practice
• Understand how collaborative learning from data and shared experiences can address common challenges
3. Maintain Active Partner Engagement and Communication:
• Learn strategies for continuous communication and engagement with partner organizations
• Understand the importance of staying informed about capacity and program changes to ensure efficient service delivery
4. Inspiration and Practical Insights:
• Be inspired by the transformative potential of multi-stakeholder collaborations in meeting health-related social needs and promoting health equity
• Gain practical insights into the design features necessary to replicate PAServes' success in other communities